The other user when logging into Windows 10: How to solve it

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The other user when logging into Windows 10: How to solve it

Some users find that “Other user” (or Another user) appears on the welcome screen and prompts them to enter username and password, but the login is not generated when logging into Windows 10. Most of the time, the problem occurs after restoring Windows 10 to its original state or after turning on a new laptop or PC for the first time.

This tutorial details how to fix the situation and why Another User may appear on the Windows login screen 10.

Why does the Other user appear on the login screen and what to do in this situation?

The official Microsoft site on this page reports the next information about the problem: Other User appears on the login screen may be because the dwm.exe system procedure was not started or was run before the system entered the login screen. “Winlogon”. (Login) condition.

The following method is suggested as a solution on the official web portal:

  1. On the lock screen, hold down the Shift key.
  2. While holding down the key, tap the power button in the lower right corner and select Restart.

The method is a bit strange, since the following steps do not appear in the official web portal and, after such actions, enter the Windows recovery environment 10. Despite this, you can try it, the only thing is that after the two steps mentioned, follow the third: click on “Continue”. Exit and use Windows 10 ″, maybe the next run will fix the problem.

An additional action suggested by Microsoft is to turn off the computer or laptop by holding down the power button for a long time (indicate 30 seconds) and turn it on again. This option might make sense to try it.

I will add other possible actions on my part:

  1. Try to enter only the correct username and password (exactly the password, not the PIN code). Note: If you have a Microsoft account, you must enter the respective email address as login. If the login fails, pay attention to the error message you receive, it could help you understand what the problem is.
  2. If the problem has appeared after something other than a factory reset, once in the recovery environment as previously described, try to use system restore points (Problem solving – Advanced Options – Restore system).
  3. Sometimes, getting into safe mode works, after which the problem is resolved. To enter safe mode: hold down the Shift key, press Restart, go to Troubleshooting – Advanced Options – Boot Options and press Restart. Thereafter, press 5 o F5 (enable safe mode with network drivers loaded). Read more: Windows Safe Mode 10.
  4. You can try to enter the recovery environment, Problem solving – Advanced Options – Symbol of the system (if it asks for the password for the user “Administrator”, do not enter anything, just hit enter), create a new user at command prompt. system and grant it administrator rights (How to create a Windows user 10, additionally at the command prompt), and after reboot, try to select (if it is feasible) this user on the login screen and log in with him. If there is no user selection option, login in safe mode may appear as in the previous point.

In case the login by entering the correct username and password goes well, but see “Other user” again every time it starts, when i log in, run registry editor (Win + R – regedit), go to


If this section contains the parameter DontDisplayUserName and its value is 1, double click on it and assign a value of 0. In the same way, for the parameter dontdisplaylastusername. Subsequently close the registry editor and restart your computer.

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