What to do if you are charged at itunes.com/bill

Important! Next in the post, We will see two issues associated with the debit and accompanied by a comment. itunes.com/bill O apple.com/bill. The first indicates that the withdrawal was made through iTunes, the second indicates that the procedure was performed on the Apple device.

Reason 1: Single payment (link confirmation / card)

Throughout the procedure of linking your bank card with your Apple ID, a one-time charge is made: generally 1 ruble the 1 dollar (depends on the country where the account is registered). This is done to verify creditworthiness and is not a cause for concern.: money will be returned soon.

Keep in mind. Some payment systems that offer the opportunity to issue virtual cards, as well as some banks, may charge a commission for payments; in this circumstance, the amount to be canceled will be higher, as an example, no 1, otherwise 31 rubles. This money will also be returned.

Reason 2: individual or group purchases

It's hard enough to make an iTunes purchase and not realize it, but presumably that's what happened. As an example, wanted to hear a song and bought it instead or an entire album, or rented or bought a movie just to watch it. Yes, these procedures generally require confirmation, but you can always disable it.

The same is feasible not only on iTunes, but also in the App Store on the iPhone or iPad, in the Mac App Store on a Mac or laptop, on Apple TV, etc. In all these cases, at the same time of the multimedia content, You can get software -applications and games for mobile phones, PC programs and others-, and if the need to confirm this procedure has been disabled, can go unnoticed. At the same time, not even Apple distinguishes between purchase and installation, as you can see in the picture below: no-cost software is displayed as orders worth $ 0.00 O $ 0p.

View purchase history

The link above enables you to view your purchase history (clicking on it will start an automatic launch of iTunes, to be confirmed), an equivalent feature is enabled on Apple devices, in the respective content stores and system settings ( an example is shown in the image below).

At the same time, attention should be paid to the reasons for debits, such as pre-orders and bundled purchases, where multiple "units" are formed, which may include pre-orders, subscriptions and purchases, in one payment. In the first case, payment can be deferred, In a second, the amount will appear higher than expected.

If finally it turns out that the withdrawal occurred for any of the reasons indicated previously, you must hurry to cancel the purchase. Regarding how to do this, we have said it previously in a separate post.

More information: How to cancel a purchase in iTunes

Reason 3: Subscriptions (test and / or active)

In most cases, the problem discussed in this post is with subscriptions, and is especially common in the case of a free trial period, whose end date is simply forgotten at the time of the first payment. Subscriptions can be verified in iTunes, iPhone or iPad by accessing the system settings or the App Store, and they can also be canceled there. We have already commented on this procedure and all the nuances related to its application in other posts.

read more:
How to unsubscribe from iTunes / on iPhone
Manage subscriptions on your Apple ID

Reason 4: random purchases in apps and games

If the payment note says apple.com/bill instead of itunes.com/bill, the reason for the withdrawal may have been an accidental purchase in a game or mobile app. Both the former and the latter actively offer additional functions, services and all kinds of extras, frequently presenting them in the form of advertising or, Conversely, in a simplified way, deceiving and abusing users' inattention. This problem is especially serious on modern iPhone models. (without the start button), in which the payment confirmation is made by pressing the side button; It's easy for adults and kids, who can hold the device in their hands, not realize. The answer in this circumstance is to cancel the payment, as we have previously written.

To prevent these problems from occurring in the future, you should disable in-app purchases or at least make it mandatory to confirm them. The algorithm of actions is as follows:

1. Open “Settings”. iPhone, scroll down a bit and go to “Screen time”..
2. On the next page, select a subsection “Content and privacy”.
3. Click on the post. “ITunes Store and App Store purchases”.
4. In the block. “Password request”. check the box next to the parameter “Always ask.”. Once this is done, any online purchase will require confirmation by entering your password, which means that you will no longer be able to do it by accident.
5. It is feasible to be more radical and absolutely ban this function. Click on “Integrated shopping”. and check the box next to the value “No.”.

Depending on the configuration, in-app and in-game purchases will now require confirmation or will not be available.

Reason 5: Family shopping

If you have family access and are the organizer of it, it is logical to assume that the purchase or subscription was made by a family member. This can be verified in the Apple device settings, which will help to carry out the instructions presented in the following link, it also says about how to activate and deactivate shared purchases. If it turns out that this is the reason and the cancellation has occurred recently, try to cancel the payment using one of the methods suggested in the previous parts of the post.

Read more: How to set up family access on iPhone

Note: Family purchases can also be viewed on iTunes, but there are a couple of nuances to pay attention here: will appear in the app even if Family Access is not currently active, and even if it is their personal purchases and only theirs. .

Take into consideration that if all or some members of your family (this refers to the real, not the one offered by Apple) use the same device or Apple ID, or if any of them know your username and password, do not do it. rule out that the reason for the withdrawal is due to a purchase or subscription of any of them. For this case, you should check your purchase history; we show you how to do it in the second part of this post.

Reason 6: shopping on another device

We already briefly described this reason previously: if the same Apple ID is used on multiple devices, the payment that triggered the charge on itunes.com/bill or apple.com/bill was probably made on that particular device. As in the previous case, check the shopping list / subscriptions and cancel them if feasible. To avoid similar problems in the future, you need to organize and configure family access or create different accounts for different devices and / or users.

Read also: How to create an Apple ID

Reason 7: Buy from a different Apple ID

If you have two or more Apple ID accounts, it is possible that the unknown payment was made through one of them. Using your computer's browser or mobile device settings, log into each of your accounts with your username and password, and check your purchase history. In other words, in this circumstance you have to do the same as we suggest in the second part of this post, but with different credentials.

Read also:
How to find out your Apple ID
How to sign in with your Apple ID

Reason 8: fraudulent actions

In case none of the previously suggested solutions helps explain things, In other words, the note debit itunes.com/bill or apple.com/bill is definitely not your fault or that of any family member, it is very likely that someone has seized your Apple ID data and is making purchases or subscriptions in this way. To ban it, proceed as follows:

1. Change your Apple ID password and sign out of all devices (this option is remotely enabled and offered after the procedure is completed). To be more efficient, you can also change the identifier used to log in: Your email address.

   read more:
   How to change your Apple ID password
   How to change your Apple ID

2. If you have the “Locator”. (previously called “Find the iPhone”.), use it. You may see a device / unknown location on the map and, if it appears, restart it and erase all data.

   More information: Using the function “Find iPhone” (“Locator”)

3. Block the card linked to your Apple ID and order the issuance of a new one. As an alternative and temporary measure, you can set a minimum or zero limit on online purchases; this option is enabled in all banking applications.
4. Contact the bank customer service and the nearest police station to report fraudulent activity on your card, since it can help to recover the funds loaded.
5. File a complaint with Apple Support, which we will discuss in more detail below.

Contact support

It does not matter if you are convinced that the withdrawal of funds on itunes.com/bill or apple.com/bill is the fault of the scammers, if you made a statement to the bank and / or the police, be sure to contact Apple Support (you can do it in a special web portal in your browser or through a separate mobile application), describing in detail the nature of the problem and all the actions you took to explain its causes. The company cares about the safety of its users and their personal data, so this resource will not only help stop unauthorized charges, but it will also allow you to get your money back if it is found that it was not you who made the purchases / subscriptions. .

Apple support page
Download the Apple Support App

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